Our Products

1. Products are subject to availability. If we are unable to supply your chosen item we reserve the right to substitute a product of equivalent value ,quality and colour .

2. If we are unable to provide your chosen item or a suitable substitution we will advise you as soon as possible and refund your payment in full within 30 days.

Prices

1. Prices is subject to GST & PST and exclude delivery charges.

Orders / Payment

1. In order to fulfill your order we require all necessary fields contained within the order form to be completed with the relevant information. By submitting your order and payment details, you are consenting to be bound by our terms and conditions contained in these Terms and Conditions and appearing anywhere on the site

2. Payment Security We recommend you order online using our secure order form or by phone.

3. Your purchase will be deemed to have occurred in Canada. These Terms and Conditions shall be governed by and construed in accordance with Canadian Law and the parties agree to submit to the exclusive jurisdiction of the Canada courts.

At Vanda Florist, we’re committed to delivering fresh, beautiful flowers with care and reliability across Vancouver. Please review our delivery policy below:

Delivery Areas

We deliver primarily in Richmond, Vancouver, Burnaby and outer area of Richmond. If you’re unsure whether we service a specific area, feel free to contact us.

Delivery Days & Time Slots

Monday to Saturday:

• Same-Day Delivery: Available for orders placed before 1:00 PM

Delivery Time Slots:

• Morning: 9:00 AM – 12:00 PM

• Midday: 12:00 AM– 3:00 PM

• Afternoon: 3:00 PM – 6:00 PM (after hour delivery is subject by request)

Sunday Deliveries:

• Morning: 10:00 AM – 12:00 PM

• Midday: 12:00 PM – 2:00 PM

• Afternoon: 2:00 PM – 4:00 PM (please contact us for after 4pm delivery)

Please choose your preferred time slot at checkout. While we do our best to deliver within your chosen window, exact delivery times may vary depending on traffic or weather.

Delivery Charges

Delivery fees are based on distance and are calculated at checkout. You will see the final delivery cost before placing your order.

Delivery Instructions

Please ensure the recipient’s name, address, and phone number (cell phone number preferred) are accurate. If the recipient is unavailable at the time of delivery, we may:

• Leave the flowers in a safe, shaded location (if appropriate),

• Or contact the recipient to arrange an alternative solution.

Note: Rescheduling a delivery may result in a surcharge, especially for same-day or high-demand time slots.

Special Requests

We’re happy to accommodate special requests or specific timing instructions whenever possible. However, these are not guaranteed unless confirmed in advance with surcharge

Cancellation
- Cancellation is subject to a 10% service charge within 24 hours of order confirmation.

- After 24 hours of confirmation, 50% cancellation fee will apply.

- Refund or cancellation payment will be automatically refunded on your original payment method within 10 business days. **Please noted it can take some time for your bank or credit card company to process and post the refund.

- Pre-ordered items are NOT eligible for FULL refund, 50% restocking charge will apply.

 Please note all refund & cancellation Satisfaction is our top priority, please contact us at 604-284-5220 or email us at myvandaflorist@gmail.com within 24 hours upon purchase and we will try our best to resolve the issue.

This privacy statement has been created in order to demonstrate our firm commitment to protecting Vanda Florist Ltd. customer privacy. This policy does not apply to the practices of companies that Vanda Florist Ltd. does not own or control, or to people that Vanda Florist Ltd. does not employ or manage.

INFORMATION WE COLLECT

The information that you supply to the Vanda Florist Ltd. is considered confidential and will not be shared with others. This includes your name, address, phone, e-mail address, and credit card information. The information of the gift recipient, and the card message, is also confidential. If the recipient is out of our own delivery area then the filling florist that we use will, of course, receive the recipient information to complete the delivery.

Also, in extremely rare circumstances the private information you provide Vanda Florist Ltd. may be shared with law enforcement or investigative authorities if we in good faith believe that such action is necessary to; (1) comply with the law, (2) stop credit card fraud; (3) protect against misuse of our website; or (4) protect the personal safety of our site users or the public. The purpose of this disclosure would be to identify, contact or bring legal action against anyone who may attempt to cause injury to another's rights or property.

"COOKIES"

"Cookies" are small files which store certain information about your activity on the website and are stored on your computer's hard drive. Our cookies do not contain any personally identifying information. We use cookies to let us know that you are a prior customer, so that you don't have to reenter information you gave us on your prior visits. Most web browsers automatically accept cookies, but most allow you to instruct your browser to prevent the use of cookies. However, if you disable cookies, you will not be able to use certain features of this website.

OUR USE AND DISCLOSURE OF YOUR INFORMATION

We may send emails to our clients informing you of special promotions, changes in our services or other information we believe will be of interest to you. We currently do not do this, but when we do you will be able to unsubscribe to this if you want.

SECURITY

This website has security measures in place to protect the loss, misuse and alteration of the information under our control.

All user credit card information is securely communicated using secure socket layer (SSL) software, which is the industry standard and among the best software available for secure commerce transactions. Notwithstanding these efforts, we caution you that "perfect security" does not exist on the Internet.

LINKED SITES

If this site contains any links to other websites, we are not responsible for the privacy practices or the content of such websites. We encourage you to read the posted privacy statement when interacting with any website.

CHANGES TO PRIVACY STATEMENT; CONSENT

We may update this Privacy Statement from time to time. You should check this page periodically for changes. By using our site, you consent to the collection and use of your information by us as described in this Privacy Statement.

QUESTION AND COMMENTS

We welcome your questions and comments about our Privacy Statement.

Please kindly present your payment credit card, identification or/and order confirmation email or text for verification when pick up.