Our Products

1. Products are subject to availability. If we are unable to supply your chosen item we reserve the right to substitute a product of equivalent value ,quality and colour .

2. If we are unable to provide your chosen item or a suitable substitution we will advise you as soon as possible and refund your payment in full within 30 days.

Prices

1. Prices is subject to GST & PST and exclude delivery charges.

Orders / Payment

1. In order to fulfill your order we require all necessary fields contained within the order form to be completed with the relevant information. By submitting your order and payment details, you are consenting to be bound by our terms and conditions contained in these Terms and Conditions and appearing anywhere on the site

2. Payment Security We recommend you order online using our secure order form or by phone.

3. Your purchase will be deemed to have occurred in Canada. These Terms and Conditions shall be governed by and construed in accordance with Canadian Law and the parties agree to submit to the exclusive jurisdiction of the Canada courts.

Delivery charges will be applicable within the specified area. If you request delivery to remote areas which are not normally delivered to you will be advised of any additional charges as soon as possible upon receipt of your Order Form.

Should a timed delivery  be requested we will Endeavour to comply with request but cannot be bound in any way to honour such a request.

Where incorrect personal and delivery details have been supplied problems or delays in delivery may result, therefore please ensure that you have included the full address details, of the intended recipient and your daytime telephone number or e-mail address so that we can notify you in the event that any delivery problems occur.

Whilst we will make every effort to ensure that delivery is made on the requested date you acknowledge that in very rare circumstances delivery on the requested terms will not be possible. In this event you will be given prior notice wherever possible and we shall either make alternative arrangements or shall refund your payment in full 

Where a third party is involved during delivery, such as hospitals, schools, Offices, the signature of any person authorised to accept delivery on behalf of the organisation shall be accepted as proof of delivery to your chosen recipient.

In the instance of there being difficulties in delivering your order to the intended recipient we reserve the right to contact the recipient using the contact details you provide on the Order Form. Should the recipient not be home we will attempt to deliver to a neighbour or post a card through the letterbox informing them that a delivery has been attempted.

In the instance of us not being able to execute delivery due to missing information, incomplete address, order being refused by recipient, nobody available at address, not being able to find neighbours to accept delivery, we may resend  new order minus delivery costs when delivery becomes possible.

Cancellation
- Cancellation is subject to a 10% service charge within 24 hours of order confirmation.

- After 24 hours of confirmation, 50% cancellation fee will apply.

- Refund or cancellation payment will be automatically refunded on your original payment method within 10 business days. **Please noted it can take some time for your bank or credit card company to process and post the refund.

- Pre-ordered items are NOT eligible for FULL refund, 50% restocking charge will apply.

 Please note all refund & cancellation Satisfaction is our top priority, please contact us at (604) 284-5220 or email us at myvandaflorist@gmail.com within 24 hours upon purchase and we will try our best to resolve the issue.

This privacy statement has been created in order to demonstrate our firm commitment to protecting Vanda Florist Ltd. customer privacy. This policy does not apply to the practices of companies that Vanda Florist Ltd. does not own or control, or to people that Vanda Florist Ltd. does not employ or manage.

INFORMATION WE COLLECT

The information that you supply to the Vanda Florist Ltd. is considered confidential and will not be shared with others. This includes your name, address, phone, e-mail address, and credit card information. The information of the gift recipient, and the card message, is also confidential. If the recipient is out of our own delivery area then the filling florist that we use will, of course, receive the recipient information to complete the delivery.

Also, in extremely rare circumstances the private information you provide Vanda Florist Ltd. may be shared with law enforcement or investigative authorities if we in good faith believe that such action is necessary to; (1) comply with the law, (2) stop credit card fraud; (3) protect against misuse of our website; or (4) protect the personal safety of our site users or the public. The purpose of this disclosure would be to identify, contact or bring legal action against anyone who may attempt to cause injury to another's rights or property.

"COOKIES"

"Cookies" are small files which store certain information about your activity on the website and are stored on your computer's hard drive. Our cookies do not contain any personally identifying information. We use cookies to let us know that you are a prior customer, so that you don't have to reenter information you gave us on your prior visits. Most web browsers automatically accept cookies, but most allow you to instruct your browser to prevent the use of cookies. However, if you disable cookies, you will not be able to use certain features of this website.

OUR USE AND DISCLOSURE OF YOUR INFORMATION

We may send emails to our clients informing you of special promotions, changes in our services or other information we believe will be of interest to you. We currently do not do this, but when we do you will be able to unsubscribe to this if you want.

SECURITY

This website has security measures in place to protect the loss, misuse and alteration of the information under our control.

All user credit card information is securely communicated using secure socket layer (SSL) software, which is the industry standard and among the best software available for secure commerce transactions. Notwithstanding these efforts, we caution you that "perfect security" does not exist on the Internet.

LINKED SITES

If this site contains any links to other websites, we are not responsible for the privacy practices or the content of such websites. We encourage you to read the posted privacy statement when interacting with any website.

CHANGES TO PRIVACY STATEMENT; CONSENT

We may update this Privacy Statement from time to time. You should check this page periodically for changes. By using our site, you consent to the collection and use of your information by us as described in this Privacy Statement.

QUESTION AND COMMENTS

We welcome your questions and comments about our Privacy Statement.

Please kindly present your payment credit card, identification or/and order confirmation email or text for verification when pick up.